7. The services we offer

• Subject: Enquiry Service
  Description: Our Enquiry Service is the first point of contact for all general enquiries about Natural England and its work. The team should be able to answer most enquiries immediately but will transfer you to appropriate colleagues for help with more technical or specialist enquiries. 
  Availability: Our enquiry team are can be contacted by telephoning 0845 600 3078 (local rate) or you can fill out our online enquiry form or email enquiries@naturalengland.org.uk. The postal address is Natural England Enquiry Service, Block B, Government Buildings, Whittington Road, Worcester WR5 2LQ
  

• Subject: Wildlife Management and Licensing Service
  Description: The Natural England Wildlife Management and Licensing Service has three main roles: • to provide advice on wildlife management • to issue licenses • to assist with enforcement and inspection, including suspected wildlife poisoning
  Availability: On the Natural England website all the licensing forms, advisory notes, technical reports and frequently asked questions are available to download from the Wildlife Licensing and Management Service pages. From these pages you can also find the contact details for the Wildlife Licensing and Management Team.

• Subject: England Catchment Sensitive Farming Initiative
  Description: The England Catchment Sensitive Farming Initiative (ECSFDI) provides farmers and land managers with advice on reducing diffuse water pollution from agricultural. Advice is provided in 40 catchments across England. It is provided through both face to face meetings and at group events, workshops and demonstrations Natural England also manages a CSF Capital Grant Scheme which supports improvements on farms to reduce diffuse pollution within priority catchments.
  Availability: Available from the land management pages on the Natural England website and from the Catchment Sensitive Farming pages of the Defra website.

• Subject: Heritage Land advice
  Description: Natural England offers free advice to owners, advisers and other regarding outstanding land in England conditionally exempt from inheritance tax. This advice is provided through a range of means including publications, site visits and discussions and includes:
  Integrated management of conditionally exempt land; and
  Provision of reasonable public access to conditionally exempt land.
  Natural England may be able to give an informal indication whether land is of outstanding scenic interest. This informal advice does not commit Natural England, HM Revenue & Customs or any other body to any future decision.
  Availability: Advice and regional contact information is available on the Heritage Landscapes pages of the Natural England website.

• Subject: Walking the Way to Health Initiative (WHI)
  Description: A joint initiative with the British Heart Foundation. Launched in October 2000, WHI aims to improve the health and fitness of over one million people, especially those who do little exercise or live in areas of poor health, by getting them walking in their own communities.
  Availability: Available via Natural England’s website on the Walking the Way to Health pages.

• Subject: Countryside Access Advice
  Description: Information for everyone on what to do and where to go in the English countryside, including maps of access land, together with guidance from  the Countryside Code.
  Availability: Maps of  Open Access land can be viewed on our website, together with ideas on other places to enjoy the natural environment.  The Countryside Code offers advice on the best way  to respect, protect and enjoy the natural environment.

• Subject: Access to All
  Description: England's National Nature Reserves (NNRs) are some of the country's key wildlife sites and provide opportunities to experience wildlife at first hand and to learn more about nature conservation. Natural England believes that these opportunities should be available to everyone including visitors with physical disabilities or special needs. Accordingly Natural England has adopted the principle of 'Access for All' on its National Nature Reserves.
  Availability: A list of NNRs which have some facilities for disabled visitors is available on the Outdoors for All pages of the Natural England website.  From there you can also access details of a new online service which provides comprehensive information regarding the types of terrain, facilities and wheelchair access on our most popular NNRs. Alternatively this can be accessed by visiting the Direct Enquiries website. Also available is our range of reports/publications on diversity outdoors.

• Subject: Walks and Events
  Description: Information about events organised by or involving Natural England, including land management advice events and events on National Nature Reserves.
  Availability: Details of all walks and events can now be found within the regional pages of the Natural England website.
  North East Region
  North West Region
  Yorkshire and the Humber Region
  East Midlands Region
  West Midlands Region
  East of England Region
  London Region
  South East Region
  South West Region
  or contact your Natural England’s regional office. Also available is a full range of leaflets about different walks and events in the publications catalogue on the Natural England website.

• Subject: On line image library
  Description: A searchable database where you can find Natural England’s images either by category or by using the search field. You can also browse descriptions and thumbnails of the available images.
  Availability: Please note the images are strictly for non commercial use only.
  Site link:http://www.flickr.com/photos/naturalengland

• Subject: Learning Networks
  Description: Learning Networks are closed communities working towards a commonly held goal or objective and bringing together experts and practitioners to debate and discuss in a secure environment. It allows specialist groups to set up and focus on a specific issue and share best practice and lessons learned.
  Facilities for members include: a discussion forum, live chat, voting and polling, key word or free text search, members profiles to share skills and interests, news and announcements and a library of documents, links to website and images.
  Below are descriptions of our Learning Networks:
  Network Finest Countryside - An online community and resource for all those with an interest in the management of England’s finest countryside - Its Areas of Outstanding Natural Beauty and National Parks.
  Walking the Way to Health - The Walking the way to Health learning network is for anyone involved in setting up or running health walks in their locality or at their place of work. Its main aim is to share the experiences from existing schemes throughout the United Kingdom and provide an opportunity for information exchange and discussion It will also keep you up to date with the latest news and research regarding walking for health.
  Woodlands Initiative - This network provides information, support and a communication platform for projects and initiative who are working to maintain or increase woodland cover, assist or advise
  Availability: Available via Natural England’s website on the Learning Network pages.

• Subject: Natural England Publications
  Description: A list of all Natural England’s publication.
  Availability: Available on Natural England’s publication catalogue. If you are unable to find the publication you want in this catalogue the please contact Natural England’s Enquiry Service who will try to track it down for you.

• Subject: Management and Conservation Handbooks
  Description: The management and conservation handbooks were produced to assist land managers, farmers and ecologists with the best management for wildlife and other natural features in a variety of habitats.
  They pool the expertise of many of the country’s leading wildlife, farming and land management specialists to provide a blueprint for translating policies into the practical delivery of the land management and species conservation that will benefit our wildlife.
  Availability: Available on the Natural England website.
  Lowland Grassland Management Handbook
  Herbicide Handbook
  Scrub Management Handbook
  Upland Management Handbook
  Veteran Tree Management Handbook
  Geological Conservation Handbook
  Dormouse Conservation Handbook
  Natterjack Toad Conservation Handbook
  Sand Lizard Conservation Handbook
  or contact Natural England’s Enquiry Service.

• Subject: Technical Information Notes
  Description: Natural England has produced a series of Technical Information Notes which contain practical advice on a range of issues such as land management
  Availability: The Technical Information Notes are available on the Natural England website or contact Natural England’s Enquiry Service.

• Subject: Species Information Notes
  Description: Natural England species information notes provide a brief description of the species, its biology, legislation, problems and issues and guidance on how these might be resolved. They may include a question and answer section, other sources of information and contact details. Where appropriate, they may include information on the protection and conservation of the species, as well as any potential damage it might cause and advice on how this can be managed.
  Availability: The Species Information Notes are available on the Natural England website or contact Natural England’s Enquiry Service.

• Subject: Wildlife management and licensing: advisory leaflets
  Description: A wide range of leaflets with advice on wildlife and development, licensing, European protected species, problems that may occur with wildlife and how these can be resolved.
  Availability: Available to download on the Wildlife Management and Licensing pages of the Natural England website or in paper copy from our Wildlife Management and Licensing team.

• Subject: Forms
  Description: Natural England application forms including Wildlife Management and Licensing, European Protected Species and Agri-environment Schemes.
  Availability: Available on the Natural England website on the the Wildlife Management and Licensing or the Environmental Stewardship pages or contact Natural England’s Enquiry Service who will direct you to the appropriate team.

• Subject: Heritage land advice
  Description: Natural England offers free advice to owners, advisers and others regarding outstanding land in England conditionally exempt from inheritance tax. This advice is provided through a range of means including publications, site visits and discussions and includes:
  Integrated management of conditionally exempt land;
  Provision of reasonable public access to conditionally exempt land.
  Natural England may be able to give an informal indication whether land is of outstanding scenic interest. This informal advice does not commit Natural England, HM Revenue & Customs or any other body to any future decision.
  Availability: Advice and regional contact information is available on the Heritage Landscapes pages of the Natural England website.

• Subject: Educational resources for schools
  Description: An educational resource offering more than 100 lesson plans meeting the requirements of the National Curriculum for both primary and secondary schools. These include a range of activities and information to help pupils understand nature and our impact on the natural environment There is also a practical introduction to environmental management on our ELS teacher resource section which has been written as a decision-making activity incorporating fieldwork. It is suitable for GCSE and GCE students following Geography, Environmental Science or Land Based courses but could also be used in Enterprise Education and PHSE initiatives.
  Availability: Available on our Nature for Schools pages on the Natural England website or contact Natural England’s Enquiry Service.

• Subject: Press releases
  Description: Current and archived press releases issued by Natural England
  Availability: Available on the Press and News pages of the Natural England website or as a paper copy from the Natural England Press Office. Email: press@naturalengland.org.uk

• Subject: Discovering Lost Ways
  Description: The Discovering Lost Ways project (DLW) project was set up under the Countryside Agency, to research and submit documentary evidence of historic rights of way missing from the definitive map. Under the 32 Countryside and Rights of Way Act 2000, any historic rights of way not shown on the definitive map after 2026 would be lost forever.
  Following a fundamental review in 2007, DLW has now closed and effort has been re-focused on re-evaluating the laws and procedures surrounding the definitive map. This work on unrecorded rights of way is being taken forward by an independently chaired national Stakeholder Working Group.
  Availability: For the outcomes of the review and research material arising from the project please contact Natural England's Enquiry Service. Membership and progress of the Stakeholder Working Group can be viewed on the Unrecorded Rights of Way web pages.