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Complaints will be acknowledged within 5 working days and responded to within 20 working days. For other feedback, including general feedback and letters, please allow 10 working days for a reply.
The data controller is Natural England, Foundry House, 3 Millsands, Riverside Exchange, Sheffield S3 8NH.
Your information will be stored and processed in accordance with the Data Protection Act 1998. This Act gives you, as an individual, the right to know what data we hold on you, how we use it, with whom we share it and for it to be accurate.
Any information you provide will only be used by Natural England for the purposes of service standard monitoring.
Following the resolution of any complaints, Natural England or its appointed agents may use the name, address and other details on this form to contact you in connection with occasional customer research aimed at improving the services that Natural England provides to you.
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